Shipping policy

🚚 Shipping & Delivery – KINZT™

At KINZT, we’re committed to fast, reliable delivery across Europe. We proudly partner with Fraktjakt to ensure smooth and efficient shipping using trusted carriers based on your location.

🌍 Shipping Destinations

Sweden Hungary Denmark
Germany Luxembourg Spain
Portugal Malta Finland
Ireland Netherland Greece
Belgium Austria France

More countries will be added soon!

🚛 Shipping Partner & Carriers

All orders are shipped via Fraktjakt, our logistics partner. Carriers may include:

  • Sweden: PostNord, Instabox, Budbee, DHL or other local couriers
  • EU countries: DPD, DHL and other trusted regional partners

Note: Orders are picked up by the carrier within our stated processing times. If delays occur on the carrier’s end, shipping may be rescheduled or subject to a delivery claim.

💸 Shipping Rates

  • Free shipping on all orders over 600 SEK
  • Sweden (under 600 SEK): 49 SEK
  • Other EU countries: Free shipping for order over 60 €, (under 60 € ): €10

⏱️ Processing & Delivery Time

  • Orders placed before 11:00 AM (CET) are processed the same business day
  • Sweden: Delivered next business day
  • Other EU countries: Delivered in 3-4 business days
  • No processing or shipping on weekends or public holidays
  • Friday orders:
    • Before 11:00 AM – ship same day (delivered Monday)
    • After 11:00 AM – ship the following Monday

📦 Order Pickup

If your order is delivered to a pickup point or locker, it must be collected within the carrier’s time frame.

Important: Unclaimed packages may be returned to sender and are subject to a fine or return handling fee, which will be deducted from your refund.

🎁 Gift Cards

Gift cards are delivered instantly via email after checkout. No shipping charge or physical delivery required.

🔍 Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

🏠 Address Changes

If you need to update your shipping address, contact us immediately at info@kinzt.com. We can’t guarantee changes after processing, but we’ll do our best to help.

📦 Lost, Delayed or Damaged Packages

  • If marked “delivered” but not received: check with neighbors or building manager
  • Still missing? Contact us within 7 days
  • For damaged items: email us with photos at info@kinzt.com  we’ll arrange a replacement or refund

🌐 Customs & Duties

Customers are responsible for any customs fees or taxes on orders shipped outside the European Union.

🔁 Returns & Refunds

Please see our Returns Policy for full details on returns, exchanges, and refunds.

❓ Need Help?

We’re here for you! Email us at info@kinzt.com for any shipping-related questions.